NaturePlay Art Company General Policies
NaturePlay Delivery Policy
Does NaturePlay charge for delivery?
Our NaturePlay on-line store prices are greatly discounted to save YOU money. Other companies that promise “no shipping over ____ dollars” are simply charging more for the supplies to cover the “free” shipping! This makes comparing prices more difficult.
The truth is shipping is not free.
At our NaturePlay store we charge only the ACTUAL FedEx shipping charges from the FedEx label. This allows us to have the absolute lowest prices possible on the NaturePlay products you know and love!
No handling charges!
No artificial mark-up!
No gimmicks – Ever!
NaturePlay Return/Exchange Policy
Can I return my order?
Absolutely, returns are gladly accepted. However, if you are not completely satisfied with your purchase, we would love to hear from you!
Of course, if you are not 100% satisfied with any of our products, we will create a solution for you. Returns are accepted within 30 days of you receiving the product and they are subject to a restocking fee of $6.95 or, you may return your order at your own expense with no restocking fee. Please contact us to coordinate this.
How do exchanges work?
If, for any reason, you would like to exchange your product for a different one, we'll happily accommodate you provided the return items are in resellable condition. (Please note: as with returns, exchanges are subject to a restocking fee).
If you live in Alaska, Hawaii, or Canada:
Exchanges are allowed and you will be charged an additional shipping charge. Canadian orders will also be assessed an international surcharge. Please contact us to coordinate this.
How do I make an exchange or return?
It's simple just e-mail us and we'll get you started. We hope you love our products as much as we do, but if not, we'll take care of it. Please e-mail your request to email@example.com
How long will my exchange or return take?
Return ground shipping can take up to 7 business days, depending on the shipping distance. After we receive your return at the warehouse, please allow up to 10 business days for the return to be posted to your original method of payment.
Here at NaturePlay, we create art and craft products with special ergonomic improvements. All products are environmentally safe and non-toxic.
At NaturePlay Art Company, we promise:
- 1. To set a new standard for fun and original art supplies.
- 2. You can trust that NaturePlay products will always be safe, non-toxic, and free of excess preservatives, dyes, and perfumes.
- 3. Dedicate ourselves to continued design improvements that help children learn to love making art!
Our commitment to quality:
At NaturePlay, we insist on utilizing only then highest quality ingredients possible in the manufacturing of our products.
NaturePlay products are always free of excess preservatives, dyes, and perfumes. They are always safe, non-toxic, and always fun!
Although NaturePlay Art Products are designed to make it easy for children to use, Adult supervision is required for any arts & crafts project. Observe children closely and provide assistance as necessary to prevent potential safety problems, and ensure appropriate use of arts and crafts materials. Some craft items, particularly glitter and gemstones are potential choking hazards for young children. Avoid use of small parts with children younger than 3 years. Craft items such as Fuzzy Sticks may have sharp points or edges. Avoid use of products with sharp points by children younger than 4 years. Disposable aprons can be a breathing hazard if covering the mouth and nose. To avoid danger of suffocation, keep away from babies. Nature Playdough contains wheat and is not-toxic, but it’s not food. Read all manufacturers’ safety warnings before using arts and craft supplies. Age recommendations: Follow the age grading that is recommended on the product packages. Remember adults are responsible for ensuring the crafts are not accessible to children younger than the age grading states.
We’d love to hear from you! If you experience any issues with NaturePlay products, please inform us immediately so that we may take appropriate action to ensure the safety and enjoyment of all children.
Your privacy is very important to us. We absolutely respect the privacy of all visitors to our site. We reserve the right to change this policy at any time, which we'll do through online posting or an email message sent directly to you. We are very careful with what we do with your information.
Collection and Use of Personal Information
We collect personal information from you to provide an efficient, meaningful and customized experience for you on our website.
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address and phone number
- If you use our mobile application we may collect your phone number and the unique device id number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.
- Billing Information such as credit card number and billing address
- Unique Identifiers such as user name, account number and password
- Preferences Information such as product wish lists, order history and marketing preferences
As is true of most websites, we automatically gather information about your computer such as your IP address, time and date of visit, browser type, referring/exit pages and operating system. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
- Improve our website and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
Information Collected from You About Others
If you decide to invite a third party to create an account, we will collect your and the third party's names and email addresses in order to send an email and follow up with the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party's names and email addresses as required above. You or the third party may contact us at to request the removal of this information from our database.
Information You Provide to Facebook and other Social Networking Sites
We may also collect non-personal information from your mobile device if you have downloaded our mobile application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the mobile application, and information about the type of device you use. In addition, in the event our mobile application crash on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our mobile application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
If you have enabled location services on your phone, we collect your location information to provide the retail locator function. If you do not want this information collected by us, you can disable location services on your phone.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties, and we do not authorize the collection of our members' or visitors' personally identifiable information by any third parties for the third parties' use.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- As required by law such as to comply with a subpoena or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
- To any other third party with your prior consent to do so
If we engage in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner to be used in relation to the promotion.
We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
Third Party Websites
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your membership account on our website or contacting us.
If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your account, then you may de-link the SNS account in the "preferences" section in your account settings. You may also manage the sharing of certain personal information with us when you connect with us through an SNS, such as through Facebook. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.
You may change any of your personal information in your account by editing your profile within your account or by sending an email to us at the email address set forth below. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
Cookies and Other Tracking Technologies
Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our website is used.
Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit this website, and to understand your choices about having such advertisers' cookies turned off, please visit www.networkadvertising.org
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Site, please contact us.
Information on Children
We do not intentionally gather personal information from visitors who are under the age of 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at firstname.lastname@example.org.
You can stop all collection of information by the mobile application by uninstalling the mobile application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
We is not an entity that is covered by HIPAA. The HIPAA privacy rules apply to health plans, health care clearinghouses, to any health care provider who transmits health information in electronic form in connection with transactions for which the Secretary of HHS has adopted standards under HIPAA (the "covered entities") and their service providers ("business associates"). This means that the information that you provide to NaturePlay Art Company is not protected by the HIPAA privacy rules and regulations.
Notification of Privacy Statement Changes
A Note to Users Outside of the United States
To contact us by mail:
NaturePlay Art Company
15823 West Monte St
Los Angeles, Ca 91342